Privacy Policy
Privacy Policy for 1IRON Sim Solutions
Effective Date: 27th July 2025
1IRON Sim Solutions is a trading name of 1IRON Golf Ltd ("we," "our," or "us"). We are committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website ([Your Website URL]), interact with us, or use our services.
1. Who We Are
1IRON Sim Solutions is a trading name of 1IRON Golf Ltd, a premium fit-out business specialising in high-end residential and commercial spaces, primarily golf simulator installations, along with sim racing setups, games rooms, log cabins for simulator housing, and full AV equipment supply and fit. We are based in the United Kingdom.
2. Information We Collect
We may collect and process the following types of personal data:
Contact Information: Name, email address, phone number, postal address when you fill out contact forms, request a consultation, or communicate with us directly.
Enquiry Details: Information you provide about your project requirements, interests (e.g., golf simulators, sim racing, games rooms, log cabins), budget, and any other details relevant to your enquiry.
Website Usage Data: Information about how you interact with our website, including IP address, browser type, operating system, referral sources, pages viewed, and time spent on pages. This is collected via cookies and similar technologies (see Section 5).
Communication Data: Records of your correspondence with us, including emails, phone calls, and messages.
Discretionary Information: For our high-net-worth clients, we understand and respect the need for utmost discretion. Any personal details or project specifics shared will be handled with the strictest confidentiality and will not be publicly disclosed without explicit consent.
3. How We Use Your Information
We use your personal data for the following purposes:
To Provide Services: To respond to your enquiries, provide consultations, prepare proposals and quotes, manage projects (from design to installation), and deliver our fit-out solutions.
To Communicate with You: To send you updates about your project, respond to your questions, and provide customer support.
For Marketing Purposes: To send you information about our services, promotions, and news that may be of interest to you, where you have consented to receive such communications. You can opt-out at any time.
To Improve Our Website and Services: To analyse website usage, understand user preferences, troubleshoot issues, and enhance the user experience and the quality of our offerings.
For Legal and Compliance Purposes: To comply with legal obligations, resolve disputes, and enforce our agreements.
4. Sharing Your Information
We will not sell or rent your personal data to third parties. We may share your information with:
Our Team: Relevant members of the 1IRON Sim Solutions team, including sales, design, project management, and after-sales support, who need access to the information to perform their duties.
Trusted Partners & Subcontractors: Where necessary for project delivery (e.g., specialist installers, AV suppliers), we may share relevant information with trusted third-party partners and subcontractors. We ensure these parties are contractually obligated to protect your data and comply with data protection laws.
Legal & Regulatory Authorities: When required by law or to protect our legal rights, property, or safety, or that of our clients or others.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and understand where our visitors are coming from.
What are Cookies? Cookies are small text files placed on your device by websites that you visit. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
How We Use Cookies: We use cookies for:
Essential Website Functionality: To enable core website features.
Analytics: To collect information about how visitors use our website, allowing us to improve its structure and content.
Marketing: To understand user interests and deliver relevant content (if applicable in future marketing campaigns).
Managing Cookies: You can control and/or delete cookies as you wish. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.
6. Data Security
We implement robust technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. This includes secure servers, encryption, and strict access controls. However, no internet transmission or electronic storage is 100% secure, so we cannot guarantee absolute security.
7. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
8. Your Rights (GDPR Compliance)
Under the General Data Protection Regulation (GDPR), you have certain rights regarding your personal data:
Right to Access: You have the right to request a copy of the personal data we hold about you.
Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
Right to Erasure ( "Right to be Forgotten"): You have the right to request that we delete your personal data under certain conditions.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
Right to Object: You have the right to object to our processing of your personal data, under certain conditions.
Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided in Section 9. We will respond to your request within one month.
9. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
1IRON Sim Solutions (trading name of 1IRON Golf Ltd)
1-2 Heathfield Gateway, Heathfield, Stacey Bushes, Milton Keynes, MK12 6BP
Email: hello@1ironsims.co.uk
Phone: +44(0)1908 314617
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically for any changes.